Kibi products are available through authorized retailers, dealers, and online distributors. To locate a nearby store or authorized seller, please visit our website or contact our customer service for assistance.

Yes, most Kibi products are backed by warranties. The duration and coverage of warranties may vary depending on the specific product. Refer to the product documentation or contact our customer service for detailed warranty information.

Kibi products are designed with installation convenience in mind. While many of our products are suitable for DIY installation, some may require professional installation for optimal performance. Each product is accompanied by detailed installation instructions.

Yes, replacement parts for Kibi products are available. Contact our customer service team with the model details and specific part needed, and we'll assist you in acquiring the necessary replacement components.

Regular cleaning with mild soap and water is recommended to maintain the finish of Kibi products. Avoid using abrasive cleaners or harsh chemicals that may damage the surface. For specific care instructions, refer to the product manual.

No, A disposal flange is required to work with garbage disposal.
Disposal flange normally comes with the garbage disposal unit.

Yes, many Kibi sinks are equipped with sound dampening pads or coatings to reduce noise and vibrations when water flows or dishes are washed, ensuring a quieter kitchen environment.

Regular cleaning using mild soap and water is recommended to maintain the appearance of Kibi sinks. Avoid abrasive cleaners or harsh chemicals that might damage the surface. Refer to the product manual for specific care instructions.

Yes, Kibi kitchen sinks typically come with warranties. The duration and coverage may vary depending on the specific sink model. Please refer to the product documentation or contact customer support for warranty details.

The sink gauge refers to the thickness of the metal. Stainless steel is measured in gauges; the higher the gauge the thinner the material. All Kibi sinks are premium handcrafted 16 gauge, fabricated to the highest standards, and designed according to the needs of homeowners.

Very important. The thicker the steel, the less susceptible it is to denting, bowing and noise transmission from pots and pans hitting the metal surface.
The thickness, called "gauge", can be determined by its number. The lower the number, the thicker the steel. Most sinks come in 18 or 20 gauge steel. However, Kibi use SUS-304 premium 16 gauge to insure more than ample thickness for residential sinks.

Stainless steel cannot rust on its own. Rust is caused by a metallic particulate which has oxidized on the surface of a product and turned it to rust. When rust occurs on a product, it resides on the top surface. If rust appears on the inside of your sink. it is likely the result of the chemicals being used in, or around, the sink. Do not use cleaners with bleach to clean counter tops adjacent to the sink: The overspray can land on the sink and cause rusting. Thoroughly rinse down the sink after using the counter top cleaner. Rust is not the result of a manufacturing process, nor is it considered a defect in the product.
To reduce the chance of rust occurring, keep the following in mind:
• Don't leave dish rags or other cleaning utensil on the counter top or in the sink basin.
• Rubber mats left in the sink will allow soap and hard water deposits to form in the grain of the sink.
• The use of abrasive pads, even sparingly, will allow rust to get into the grain of a sink.
• Hard water in the house may also account for rust stains.
When rust does appear, it is typically only surface rust and can be removed easily with the right cleaners. Do not use steel wool, wire brushes or abrasive sponge pads. Use on non-scratch cleaning pads.

Sink Bottom Grids with rubber padding provide great protection against scratches and rust spots.

Kibi's kitchen sink drain use standard 3.5 inches in diameter

Yes, Kibi sinks are compatible with most of garbage disposal in the US market.

Yes, Kibi sinks are compatible with most of garbage disposal in the US market.

1. Do Routine Cleaning
2. Use soap, warm water and sponge. Rinse thoroughly and wipe dry.
3. To Remove Stubborn Stains BonAmi, BarKeeper's Friend or similar products are helpful in removing tough stains. Always rub in the direction of the grain, rinse thoroughly, and wipe dry.
4. To Maintain Luster
5. Use a small amount of mineral oil on a soft cloth. Apply evenly to the entire surface of sink and buff to a shiny finish.

As with most things, your stainless steel sink WILL scratch with use. However, over time as the sink ages, scratches will become less apparent and in fact blend into the surface.

If water is left standing anywhere on your stainless steel sink, it will evaporate and leave a film (spots) on the surface of the steel. This film can be removed with regular dish soap and water and a soft cloth. For removing heavier residue, you may use a mild solution of vinegar and water. Be sure to rinse thoroughly and towel dry.

Rear sink drains maximize the functionality and usable space inside the sink bowl. They also create extra cabinet storage beneath the sink, by enabling drainpipes and garbage disposals to be installed at the rear of the kitchen cabinet.

1. Undermount sinks are installed under the countertop. This is the most popular method of install and is most widely used with stone countertops. You cannot install an undermount sink in a laminate countertop.
2. Topmount sinks are installed on top of the countertop. These sinks will have a lip, or ledge around the sink and can be used with stone or laminate countertops. If your sink is a drop-in / topmount sink, most of these models can also be installed undermounted.
Please refer to the template included in your sink packaging. This is the guideline that your countertop fabricator will use to create the cut-out for the sink.

Kitchen faucet 1.8 GPM (gallon per minute).

Bathroom faucet has 1.2 GPM (gallon per minute).

Clean the faucet often with a soft cloth to keep it looking like new. For heavy cleaning you can use mild liquid detergents or non-abrasive liquid polisher. Rinse with water and dry with a soft cloth. Avoid abrasive cleaners, steel wool and harsh chemicals as these will dull the finish and void your warranty

1-3/8" diameter hole required for kitchen and bath faucet.

The hot water and cold water supply lines are pre-assembled and is 24” in length.

The hot water and cold water supply lines are flexible 3/8" compression fitting

This is a normal characteristic of any faucet with a high-arc spout. After the handle(s) are shut off, there is still water inside of the spout. Any residual water past the arc of the spout will slowly drip out of the spout. Gravity will pull this water from the spout; however, it should stop after several minutes.

You can purchase our faucet escutcheon plate to cover the unused holes.

The sprayer switch will get tight immediately when the faucet is installed and connected to water.
This will allow the faucet back to stream mode automatically when turn off the faucet.

Stream is the default mode for most Kibi pull down kitchen faucet when turn on the faucet.

Most Kibi faucets has this forward rotating handle design as some customers may have very limited space in back of the faucet. With this design, the faucet handle does not require any space in the back and just rotate forward only.

This is Kibi's Cold Start feature. Cold water is a more economic way for daily usage. Besides, cold start can prevent scald when children operate the faucet.

Remove the nozzle and tap it on a hard surface; this might be enough to dislodge the mineral accumulation. If simply tapping the nozzle fails to remove the deposits, remove the o-ring and soak the nozzle head in a small amount of Aeromist biodegradable nozzle cleaner or white vinegar for about 30 minutes.

Please reposition the weight and make sure it is between the spray head and the lowest point of the spray hose. Install the weight a few inches above the lowest point of the spray hose.

Kibi pull down kitchen faucet has a 10" -12" pull down extension to finish your kitchen task.

There are 2 types of pop up drain. One is with overflow, required if your sink has overflow hole.
One is without overflow, if your sink does not have any overflow hole, normally work with vessel sink. The required drain opening size is 1.75".

Yes, Kibi provides replacement parts and may offer compatible upgrades for their shower systems. Contact customer support with the model details, and they can assist you in acquiring the necessary components or upgrades.

1.8 GPM (gallon per minute)

Most Kibi shower systems are compatible with standard plumbing fittings that typically have a 1/2-inch NPT (National Pipe Thread) connection for the water supply lines. This is a common size for shower system installations. To ensure compatibility and proper installation, refer to the product specifications or installation manual provided with your specific Kibi shower system. These documents usually detail the required wall fitting size and plumbing connections needed for installation. In some cases, adapters or converters may be available to adapt the fitting size if your existing plumbing does not match the required size for the Kibi shower system. Always ensure proper fittings are used for a secure and leak-free installation.

Yes, Kibi shower systems are equipped with a temperature limit stop. Please refer to the product's installation manual for further instruction.

No, Kibi tub filler is designed as a complete unit, incorporating all necessary components within its structure for a straightforward installation process without requiring an additional rough-in valve.

Kibi use standard supply line sizes, which commonly feature 1/2-inch NPT (National Pipe Thread) connections for water supply lines.

Yes, detailed installation instructions are generally provided with Kibi bathroom hardware items, facilitating easy installation. Most items are designed for simple DIY installation.

Yes, Kibi bathroom hardware typically includes the necessary mounting hardware (screws, anchors, etc.) for installation, making the setup process more convenient.